Tuesday, October 21, 2008

Managerial Issues Associated with Knowlege Management Systems

Managerial Issues:
  1. Organizational Culture Change - how to change organizational culture so that people will contribute to and use knowledge from KMS. Strong leadership, clearly expressed goals, user involvement, and deployment of easy to use systems that provide real value to employees are a must in implementation and use of KMS.
  2. How to Store Tacit Knowledge - storing tactical information that knowledgeable employees have is important. If an employee leaves they take their knowledge with them. This presents the issue of articulating the knowledge so that other employees can understand it. If the knowledge is not captured explained thoroughly and explicitly then it provides no value to the recipient.
  3. Measuring Tangible and Intangible benefits of KMS - knowledge does present value to a company whether it be tangible or intangible. Management needs to find a way to measure and assign value to signify its importance.
  4. KM Personnel Roles - just like any aspect or function of a business, KM needs to have designated positions and roles associated with those jobs. This will provide structure to the function and increase the efficiency of the area focus and purpose.
  5. Understanding Importance - KM is extremely important and if done correctly can significantly impact a company for the better. Understanding this importance is key in management and communicating its value in enabling a company to effectively compete with its competition.
  6. Fast Evolving Technology - as technology rapidly changes, the ability to implement KMS is becoming easier and more effective. In the future, using KMS will become more simplified and easier to implement. Because of this, overcoming the managerial issues is an important task to occomplish now due to the greater impact that behavioral and managerial issues have on success. By doing so the future implementation can be conducted more soomthly and effectiently.

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